Shipping and delivery

1.- Shipping

 

All shipments will be made by the logistics company Correos Spain. By default, the mode of delivery will be delivered to the reference Office. 

Once you verify that the payment has been made, it will send out the order.

The customer will receive an informative e-mail in which he will communicate the new order status.

2.- Cost

 

The cost of shipping depends on the weight, volume and shipping area. The minimum is 4 € for less than 500 grams (weight of a lock 160 gr) Shipping will be calculated following the fees of Correos.

For orders over 100 € the shipping is FREE, provided it is within the Iberian Peninsula and non Cash on delivery type.

In the case of the Canary Islands, the customer will pay any duties if any.

In other countries the customer will be responsible for payment of taxes and duties arising from the importation of various items.

In any case, the goods are insured with the statutory compulsory insurance, according to the Organic Law on Transport (LOT)

3.- Delivery

 

Delivery all around the country, 93% of shipments in 2 to 3 business days.

If the shipment is destined for Europe delivery time will be between 2 and 4 business days (average by origin and destination).

For all other destinations, the delivery time will vary by country.

4.- Refunds

 

If it detects that the delivered product is defective, you must contact us by sending an e-mail to janbolock@janbolock.com and we call you to resolve the complaint.